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  • Customer Touch Points
  • Grievance Escalation Matrix
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customer In case of any query, please dial the TPWODL Toll Free Number 1912 / 18003456798 Chat with us at 8114393836 To report bribery-related cases for electricity connection, please contact the WhatsApp number 9980558855 or register your complaint on vigilance@tpwesternodisha.com

The addresses and telephone no, of these Grievances Redressal Forums and offices of Ombudsman are given below:

  • The President Grievance Redressal Forum
    TPWODL, Bhawanipatna,
    At-Plot no-283,Purunapada,
    Circuit House Road,
    Beside Income Tax Office,
    Bhawanipatna, Kalahandi,766001
    06670-230012 Grf.bhawanipatna@tpwesternodisha.com (for KALAHANDI and NUAPADA districts)
  • The President Grievance Redressal Forum
    TPWODL, Bargarh,
    At- First Floor, Raymond Building,
    Bandutikira Chowk,
    PO/PS/Dist- BARGARH, Pin- 768028,
    06646-230135

If the complainant is aggrieved by the order of the GRF, then the complainant can go for an appeal before

  • Office of the Ombudsman-II Odisha Electricity Regulatory Commission
    At. Qrs. No-3R-2(S), GRIDCO colony,
    P.O: Bhoinagar, Bhubaneswar,
    Pin- 751022, Dist- Khordha, Odisha.
    0674-2543825 Fax No.0674-2546264 ombudsmantwo@gmail.com
If the order of the GRF is not implemented in time by the opposite party, then the complainant is at liberty to file a case under section 142 of the Act within 30 days from the date of order of the Grievances Redressal Forum before the OERC for execution of said order.
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