Q.1 I have not yet received this month's bill what should I do? Ans.
Generally bills are prepared and dispatched each month on a specific date or it might got delayed a day or two. However, in case of non-receipt of monthly electricity bill, a complaint can be registered at call centre 24*7(1800-3456-798). If the house is in door lock condition then the bill will be provided in provisional basis basing on last month's bill and if anyone want to get the bill in actual basis then either the meter reader have to take the actual reading or he/she have to visit the concern SDO office with latest meter reading to get a manual bill.
Q.2 How to register a complaint in case of getting high amount bills? Ans.
High amount of bills normally received in case of high consumption of electricity, wrong meter reading taken by meter reader or due to defect in meter. Anyway in case the consumer is not satisfied with billed units, he/she can either visit the CRC 12*7 with your last 6 months bill with up to date money receipts and can register a complaint by depositing the concern meter testing fee as per the regulation or the complaint can be registered at concern SDO office.
Q.3 I have already paid my electricity dues last month but the amount is still reflected in my current month's bill? Ans.
This problem normally occurs due to wrong posting/ mis-posting of amount in different account no, so a complaint can be registered at Call Centre CRC or at Sub division office by showing the money receipt paid by the consumer.
Q.4 I have already paid my last month's electricity dues this month but the amount is still reflected in my current month's bill? Ans.
Normally the amount deposited till the last date of the month got credited in consumers account, but the amount deposited in the next month will again credited in the upcoming months bill, so the consumer can still deposit the current months due only by showing the receipt paid against the arrear amount reflected in current months bill.
Q.5 How do I reduce/ enhance connected load/ demand? Ans.
An application to be given at CRC or at the concern SDO office in respect of LT services. Department people will visit the premise to verify the connected load and also the purpose of load enhance/reduction. Additional security deposits, service line charges and other necessary fees may be paid by applicant (in case of load enhance) as per the guidelines. After that your connected load will be either enhanced or reduced depending upon the request placed by the consumer.
Q.6 What is the procedure for registering for defective/ suspect defective meters? Ans.
An application to be given at CRC or at SDO office. Meter testing fee to be paid by the customer in advance for suspected defective meters. If the meter found defective during testing, a new meter have to either provided by complainant or have to replace by department. Again meter testing fee have to be paid by the applicant in case he/she is opting to provide the meter self, if the meter will be provided by utility then no meter testing fee to be paid(as utility is having pre tested meter).
Q.7 I want to pay my bill through online, is there any facility for this? Ans.
Bills can be paid thorough online instead of visiting the counters simply by following different modes:
Q.8 I want to put a request for my name transfer/change, what's the process? Ans.
Any request in related to change in name/transfer can be placed either at CRC or at concern SDO office:
Application as per Form No.I .
Legal ownership proof of the applicant.
Id proof.
Proof of latest electricity bill with up to date money receipt.
One declaration to be given by the applicant in form of affidavit.
Fresh security deposit to be made by the applicant
Q.9 How and where to put a request for correction of my name/address or any other details in my electricity bill and should I have to pay ant charge for this? Ans.
Any request in related to correction in electricity bill either that is related to Name, address or any other details can be placed either at CRC or at concern SDO office by producing following documents:
Application duly signed by the consumer.
Legal ownership proof of the applicant.
Id proof.
Proper address proof (in case of address correction).
Proof of latest electricity bill with up to date money receipt.
Meter installation details (in case of dispute related to meter owner).
Q.10 What is the process for reconnection or disconnection, where to put a request? Ans.
Any request related to disconnection/reconnection can be placed at the SDO office where a written application with up to date bill and money receipt have to be submitted along with the consumer have to pay some charges (disconnection fee/reconnection fee) fixed by the regulation. SDO will forward the application to concern section for spot verification of the premise and will act as per request placed by the consumer. If it is a case of permanent disconnection final meter reading will be taken and the final amount to be cleared.
Q.11 What is the procedure for Change in Category of Power supply Connection? Ans.
For change in category a request can be placed either at CRC or at concern SDO office with following documents:
Written application duly signed by the consumer.
Additional consumption deposit to be paid (if it attracts higher tariff).
Revised agreement and test report to be duly signed by licensed electrical contractor.
SDO will forward the concern documents to section office for the spot verification and as per the report of Section office the category will change.
Q.12 I want to apply for phase conversion?
Q.1 How to register the complaints in related to my service connection?
Q.2 When will the Interruption / Failure of Power Supply of my area will restore and the reason behind it? Ans.
The interruption of Supply in an area normally restored once the ongoing work got completed (Breakdown/ Shutdown/ maintenance work) by the department staff depending upon the nature of fault. If, there is a major fault, the electric supply of complete area goes off, it may take some longer duration for restoration of Supply. If the interruption occurs due to some minor fault such as cut off fuse problem at transformer level or minor maintenance work at substation then it will be restored within the stipulated time.
Q.3 How to address the frequent power cuts in our area? Ans.
This type of complaints can also be registered at Call centre or anyone can directly register the complaint at SDO office by personal visit and also by submitting an application there and can get an acknowledgement. If this problem relates to the entire area then a group of people along with an application will help for early resolution of the complaint. And if the problem still persists it can escalate this to higher authority (Executive engineer or Superintending Engineer).
Q.4 What to do in case of my individual supply failed? Ans.
A complaint can be registered at Call Centre by providing the Consumer ID, call centre will dispatch the complaint to concern section office and will take of the complaint until resolution or if this problem occurs due to some internal problem of in wiring or earthing it has to done by private electrician as TPWODL will only take care till the meter level or somebody could visit the local Section office for more help if want some more help.
Q.5 Why do we some people have power cuts, while their neighbours remains power? Ans.
Some Customers in the same neighbourhood may be served from separate feeders. These feeders may be more severely damaged than the ones serving their neighbours' homes, so once the complete restoration process will complete the concern feeder will also be charged. As some feeders need more maintenance as per the consumers load so only the consumers will affect by this disconnection the supply.
Q.6 How to get rid of Low voltage problem of our area? Ans.
As low voltage is a problem which could be occurred due to so many reasons such as overload of transformers, snapping of lines, bad or long distance of conductors and also due to internal wiring problem in etc. so complaint can be either registered at Call centre by giving consumer ID or for the clear understanding regarding this issue complaint can directly registered at concern Section office by personal visit. Section office people will visit the premise and will also check the concern pole and transformer to detect the issue and will rectify the problem and if this problem occurs due to some major problem in Grid or substation this issue may be escalated to higher authority.
Q.7 My voltage is fluctuating since morning, what should I do? Ans.
Voltage fluctuation can be caused due to different reasons such as loose or corroded connections either at the house or on the power lines or due to overloading on the network, loose connections, or too small a conductor wire carrying power to the house may cause dimming of lights. So this problem will be rectified automatically if it happens due to some technical error from utility side or if there is any problem in the internal wiring help from private electrician can be taken.
Q.8 How to register a power theft complaint without disclosing the identity of the complainant? Ans.
Anyone can register a power theft related complaint either at Call Centre by giving the details of the person who is involving in the activity without revealing their own details or can simply send a mail to consumercare@tpwesternodisha.com. As theft of electricity is a cognizable offence so the complainant must extend its full support to department in case of require any help.
Q.9 My Service wire got damaged, what's the procedure to lodge a complaint? Ans.
For complaint related to service wire it can be registered at Call centre and also at section office for the visit of department staff to the premise but at the same time if it's need to be changed then the consumer have to purchase the service wire at its own cost and have to give an application at concern section office then only the staff will proceed for work.
Q.10 Our nearest pole is in dangerous condition (pole damage), requesting you to please change it? Ans.
Any pole related complaint can be registered at Call centre, at concern section office, visiting by web site (www.tpwesternodisha.com) or can be registered by sending a mail attaching the photo copy of the damaged pole with proper address and details of the pole if available.
Q.11 The street light in front of my house is not working, want to register a complaint? Ans.
Though TPWODL is showing its concern towards providing power supply to each and every corner to its jurisdiction but as far as the complaint is related to street light not working is concern the complaint can be registered at local BMC/CMC or at any local governing authorities who is taking care of these types of activities.
Q.1 I want to apply for a New Service Connection, what's the process? Ans.
New Service Connections up to 5 KW (LT connections) can be applied at Mo Bidyut, And for New Service Connection relates to 3 phase, HT or EHT connections the applicants applied through online by visiting our website www.tpwesternodish.com .
Q.2 What are the documents to be given to register for a new service connection?
Q.3 How many days normally it takes for getting a power supply? Ans.
Normally it takes 48 Hours at Mo Bidyut and 15 days to 30 days to energize power supply at the premise if it comes under without estimation process. If the application requires network augmentation or requires going through some estimation process it may take some more time (1 month) to process basing upon the completion of your work taken up either by applicant or department.
Q.4 Is there any more steps to follow before applying before power supply?
Q.5 What are the steps to follow to get a power supply? Ans.
Steps to follow:
With all relevant documents applicant have to visit the CSC and have to register your application.
The application will be forwarded to Section office for your premise verification.
Section office staff will coordinate with applicant for a joint verification.
If its comes under without estimation process the application will be forwarded to SDO office for arrear due check and from there to CSC for payment of necessary charges (SC,SD and other charges if any require). If it comes under estimation process then the application will be processed for payment for additional estimation charges as per the supply code.
Then applicant have to pay the necessary charges at CSC after which the complete set of materials will send to section office to energize power supply at your premise. And the bill will be generated accordingly.
Q.6 What are the necessary fees/ charges to be paid? Ans.
If the application comes under non estimation process the following charges to be paid by the applicant, If its comes under estimation process applicant has to borne the following charges along with the estimation charges prepared by TPWODL, and an amount of Rs 100/- to be paid by the applicant as meter testing fee) if the meter is procured by the applicant.
Application Processing Charges -TPWODL
Connection type
Application Processing Charges
GST(18%)
Total APC
Single Phase ... Rs. 50/-
50
9
59
Three phase ... Rs.200/-
200
36
236
HT ... Rs.1000/-
1000
180
1180
EHT ... Rs.10000/-
10000
1800
11800
Domestic Connection
Domestic (Load in kW)
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
APC(Including GST)
50
50
50
50
50
50
50
50
50
50
Service Connection
1,50
1,50
1,50
1,50
2,50
2,50
2,50
2,50
2,50
2,50
Charges(Including GST)
0
0
0
0
0
0
0
0
0
0
Inspection Fees
30
30
30
30
30
30
30
30
30
30
Security Deposit
234
508
872
1,196
1,560
1,916
2,352
2,748
3,184
3,580
Meter Cost
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
GST
279
279
279
279
459
459
459
459
459
459
Total 3,593 3,867 4,231 4,555 6,099 6,455 6,891 7,287 7,723 8,119
General Purpose (Non Domestic -Commercial)
Non Domestic -Commercial (kW)
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
APC(Including GST)
50
50
50
50
50
50
50
50
50
50
Service Connection Charges(Including GST)
1,500
1,500
1,500
1,500
2,500
2,500
2,500
2,500
2,500
2,500
Inspection Fees
50
50
50
50
50
50
50
50
50
50
Security Deposit
1,287
2,734
4,270
5,847
7,484
9,061
10,698
12,274
13,851
15,428
Meter Cost
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
GST
279
279
279
279
459
459
459
459
459
459
Total 4,666 6,113 7,649 9,226 12,043 13,620 15,257 16,833 18,410 19,987
Specified Public Service
Specified Public Service (kW)
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
APC(Including GST)
50
50
50
50
50
50
50
50
50
50
Service Connection Charges(Including GST)
1,500
1,500
1,500
1,500
2,500
2,500
2,500
2,500
2,500
2,500
Inspection Fees
50
50
50
50
50
50
50
50
50
50
Security Deposit
1,374
2,649
4,023
5,298
6,672
7,946
9,321
10,595
11,970
13,244
Meter Cost
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
1,500
GST
279
279
279
279
459
459
459
459
459
459
Total 4,753 6,028 7,402 8,677 11,231 12,505 13,880 15,154 16,529 17,803
LT/HT
CATEGORY
UNIT
EC
FC+CC
SECURITY DEPOSIT
LT
DOM
720
3,798.00
200.00
7,996.00
HT
DBS
720
3,312.00
200.00
7,024.00
LT
GP <110 KVA
2160
15,478.00
300.00
31,556.00
LT
GP <110 KVA
1944
11,469.60
1,600.00
26,139.00
HT
GP >70Kva<110Kva
2160
11,988.00
2,777.78
29,532.00
HT
GP >=110 KVA
2160
11,988.00
2,777.78
29,532.00
LT
Industrial (S) <22 KVA
1440
8,496.00
395.00
17,782.00
LT
PI (LT)
2160
12,744.00
500.00
26,488.00
HT
PI (LT)
2160
11,988.00
3,027.78
30,032.00
LT
LT Industrial (M) M.I.>= 22 kva<110kva
2160
12,744.00
820.00
27,128.00
HT
H.T. Industrial (M) M.I.
2160
11,988.00
1,333.33
26,643.00
LT
SPWW<110 (LT)
3600
21,240.00
500.00
43,480.00
LT
SPWW<110 (LT)
3240
19,116.00
1,600.00
41,432.00
HT
SPWW>110 (HT)
3600
19,980.00
3,027.78
46,016.00
LT
LARGE IND(LT)
4536
26,762.40
1,600.00
56,725.00
HT
LARGE IND(HT)
5040/td>
27,972.00
3,027.78
62,000.00
LT
IRRIGATION (LT)
1080
1,620.00
110.00
3,460.00
HT
IRRIGATION (HT)
1080
1,512.00
300.00
3,624.00
LT
ALL_AGRO
1080
1,728.00
110.00
3,676.00
HT
ALL_AGRO
1080
1,620.00
300.00
3,840.00
LT
ALL_AGRO
1080
4,752.00
530.00
10,564.00
HT
ALL_AGRO
1080
4,644.00
500.00
10,288.00
LT
Public Lighting
2160
12,744.00
155.00
25,798.00
Q.7 Is meter cost added in the SC, SD charges and if not who will provide the meter and what will the charges? Ans.
No, generally meter cost is not added in the Service connection charges or in Security deposit, it ha, it has to either provided by applicant (separate cost) or by utility, If meter will be provided by applicant, it has to purchase from local electrical store (1 ph static meter. 10-60 Amp) and has to be deposited either at CSC or at utility section office with a meter testing fee (Rs 100/-) and no monthly meter cost will be added in consumers monthly electricity bill. If meter will be provided by utility then no testing fee to be deposited but an amount of Rs. 40/- will be added in consumer's monthly bill (60 month).
Q.8 How will I get my electricity bill after energisation of my electricity supply? Ans.
After energisation of supply at applicants premise the consumers detail will provided to division billing cell for generation of New Account number and system will automatically generates the same and will be uploaded in SBM machine in the next month billing cycle and the consumer will get his first electricity bill accordingly.
Q.1 How to Register a Complaint? Ans.
The complaint raised by consumer registered through Phone Call, Mail and by visiting CRC centre with written application.
Q.2 What are the types of complaint are addressed? Ans.
Power related issue: -
Power supply failure of total concerned area
Individual Power supply failure
Supply failed one phase
Low Voltage
High voltage
Voltage fluctuation
Service wire change
LT cable touching the tree
Q.3 How the complaints are addressed? Ans.
Power supply failure of total concerned area-
Asked to consumer regarding his CA Number / Registered Mob. No.
Regd. The complaint in our official CRM.
After register a SMS goes to consumer and concerned officer
Discuss with concerned officer regarding the issue and it is communicated to consumer via phone call and provides the time of power restore and also the same data is maintained in CRM.
Assured the power supply to consumer and get the confirmation from the consumer himself.
Voltage fluctuation
Service wire change
LT cable touching the tree
Individual Power supply failure-
Asked to consumer regarding his CA Number / Registered. Mob. No, pole no and land mark details for easily identifying the location.
Regd. The complaint in our official CRM.
After register A SMS goes to consumer and concerned officer
Discuss with concerned officer regarding the issue and it is communicated to consumer via phone call and provide the time of power restore and also the same data is maintained in web Portal.
Assured the power supply to consumer and get the confirmation from the consumer himself.
Supply failed one phase-
Asked to consumer regarding his CA Number / Registered. Mob. No
Register the complaint in our official CRM.
After register A SMS goes to consumer and concerned officer
Discuss with concerned officer regarding the issue for the failure and in case, there is no power failure in that particular area, then we again asked to the consumer regarding power status of the near by HHS. After getting all the data, we conclude that it is a case of one phase out.
Again we intimate this issue to the concerned officer, then communicated to consumer via phone call and provide the time of power restore and also the same data is maintained in web Portal.
Assured the power supply to consumer and get the confirmation from the consumer himself.
Low Voltage-
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After register A SMS goes to consumer and concerned officer.
According to the data taken from the concerned officer, the possible reasons of the low voltage issues are
Low Supply from the Grid
Overload of Transformer
Long distance from the transformer to consumer's premises
Bad conductor
Internal wiring problem
The issue is communicated to consumer. After resolving the issue power is assured to the consumer and get the confirmation from the consumer himself.
High voltage-
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After register A SMS goes to consumer and concerned officer.
According to the data taken from the concerned officer, the high voltage issues are coming from sub-Station.
The issue is communicated to consumer. After resolving the issue power is assured to the consumer and get the confirmation from the consumer himself.
Voltage fluctuation-
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After register A SMS goes to consumer and concerned officer.
According to the data taken from the concerned officer, the possible reasons are loose connection either at the house or on the power lines, overloading on the network.
The issue is communicated to consumer. After resolving the issue power is assured to the consumer and get the confirmation from the consumer himself.
Service wire Change-
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After register A SMS goes to consumer and concerned officer.
Then consumer has to go to AMC (Asst. Manager Commerce) office to give application for service wire change. After receiving the fees, Line man goes to the consumer's house for service wire change.
Then we communicate the consumer for getting the status. If it is resolved, the same is updated in system.
LT cable touching the tree-
If this type of issue is coming from consumer, then we communicated to the concerned officer about that matter.
Billing Related Issue: -
Bill not received
Arrear dispute in the bill
Consumer getting high amount bill
Payment not reflected even after paying the bill
Reduce/ Enhance connected load or demand
Process of disconnection/ Reconnection
Change in Category of Power supply connection
Application for phase conversion
How to pay the bill online?
Ownership Change
Address Correction/ Name Correction
Q.4 How the complaints are addressed? Ans.
Bill not received-
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After registering A SMS goes to consumer and concerned officer(AMC).
If the house is lock condition, then the bill is provided in provisional basis, based on last month's bill and if anyone want to get the bill in actual basis then either the meter reader have to take the actual reading or he/she have to visit the concern AMC office with latest meter reading to get a manual bill.
Then a conformation is taken from consumer side regarding bill received.
The issue is closed and updated in E-Grievance portal.
Arrear dispute in the bill-
Basically this issue arises, when a consumer deposited a bill in the last date of the month and it is not credited Our A/c.
Asked to consumer regarding his CA Number / Registered. Mob. No.
Register the complaint in our official CRM.
After register, A SMS goes to consumer and concerned officer(AMC)
Then the document like, MR etc. is submitted by the consumer in AMC office against the arrear amount reflected in current months' bill.
Continuous follow up with AMC for resolving the issue ASAP.
After resolution, the revised amount reflected in next month bill.
The issue is closed and updated in CRM.
Payment not reflect after paying the bill-
This issue arises, when a consumer already paid the last month dues, but the amount is still reflected in his/her current month's bill
If the payment is wrong posting/ miss posting of amount in different account no., Consumer can register the complaint in our official CRM or Sub division office by showing the money receipt paid by the consumer.
After register, A SMS goes to consumer and concerned officer(AMC)
Continuous follow up with AMC for resolving the issue ASAP.
After resolution, the amount deducted in next month bill.
The issue is closed and updated in E-Grievance portal.
Reduce/ Enhance connected load or demand-
Request is placed in CRM or an application is placed in CSC or at the concern AMC office for the service.
Department people visit the premise to verify the connected load and also the purpose of load enhance/reduction. Additional security deposits, service line charges and other necessary fees may be paid by applicant (in case of load enhance) as per the guidelines.
After that the load is reduced/ enhanced depending upon the request and updated in E-Grievance portal.
Process of disconnection/ Reconnection
Any request related to disconnection/reconnection can be placed at the AMC office where a written application with up to date bill and money receipt have to be submitted along with the consumer have to pay some charges (disconnection fee/reconnection fee) fixed by the regulation.
AMC forwards the application to concern section for spot verification of the premise and will act as per request placed by the consumer. If it is a case of permanent disconnection, final meter reading will be taken and the final amount to be cleared.
Change in Category of Power supply connection
For change in category a request can be placed either at CSC or at concern AMC office with following documents
Written application duly signed by the consumer.
Updated bill to be deposited.
AMC forwards the concern documents to section office for the spot verification and as per the report of Section office, if required additional security deposit to be submitted by the consumer.
Then the category is change and updated in system.
Application for phase conversion
For Phase conversion consumer have to visit the concern AMC office with following documents
Written application.
Revised test report to be signed by licensed electrical contractor, mentioning the revised loads.
Latest electricity bill with up to date money receipt.
Necessary estimate fee, security deposit charges and other fees.
Q.5 How to pay the bill online-? Ans.
Explain the whole process of online bill payment.
Step 1- Visit our website www.tpwesternodisha.com
Step 2- Payment done by Google Pay/ Phone Pay and Odisha Discom
Ownership change -
The document required for ownership change,
Form No -1 with written application
Land Document (legal ownership proof of the applicant)
ID Proof
Passport size photo
Affidavit
Updated electricity bill and money receipt
The documents are received by AMC, Continuous follow up with AMC for resolving the issue ASAP and revised bill is sent by AMC in the next month bill.
Address Correction/ Name Correction-
The document required for address correction/ name correction
Form No -1 with written application
Land Document (legal ownership proof of the applicant)
ID Proof (Correct name Address)
Any Address proof (Correct Address)
Updated electricity bill and money receipt
The documents are received by AMC, Continuous follow up with AMC for resolving the issue ASAP and correct the bill by AMC in the next month bill.
Meter Related Issues
Defective meter issues and replacement
Complaint is placed in CRM portal
An application is placed in CRC or AMC office
Meter testing fee to be paid by the customer in advance for suspected defective meters.
If the meter is tested as defective, then it is replaced by a new meter and updated in the CRM.
Billing Dates:
Q.1 At what date should I pay to get rebate? Ans.
In the Energy Bill of TPWODL you will find Rebate Date on the top of left block, if you pay within this date you will get the rebate.
Q.2 What is the Due Date? Ans.
You find the due date next to the rebate date in the bill. If you pay the energy bill within the due date no DPS will be charged. In some category of consumers like LT - Domestic, LT - General Purpose consumers due date & Rebate Date will be the same.
Q.3 What is my Account number, I am confused with the numbers in the bill viz Consumer A/c, Customer ID, Old consumer No. etc. Ans.
The Consumer Number (12 Digit) is the number which is unique identification number for all correspondence with the consumer.
Q.4 How do I know my Bill is issued as per meter reading? Ans.
Bill Basis shown in the bill represents Actual, Provisional & Average. If the bill basis is on reading basis than the Bill Basis shows: - ACTUAL, if the meter was not read then PROVISIONAL bill and in case of defective meter bill basis shows AVERAGE.
Q.5 Why does a consumer receive provisional / average bill when his/her meter was read by the meter reader? Ans.
If the meter reading noted is at variance with the past recorded pattern of consumption, the same will be kept under observation. Hence a provisional Bill served.
Online Payment:
Q.1 How can I pay online? Ans.
You need to visit our corporate website www.tpwesternodisha.com and proceed by selecting the pay now icon.
Q.2 What are the modes of Online Payment? Ans.
You can pay by Net Banking, Credit Card or Debit Card & CSC Wallet
Q.3 How do I get the payment receipt for the payment? Ans.
Auto-generated transaction/ payment receipt would be displayed for printing & also sent to your registered mobile / email-id.
Q.4 What if I do not get the payment receipt? Ans.
If payable amount is debited/ charged from your bank account / card but somehow you do not receive the transaction/ payment receipt then you can do any of the following:
Before re-try, please wait for atleast 2 (two) working days as stated above.
You can download the receipt from our website within 2 (two) working days subject to receiving the payment confirmation from your bank/ card issuing authority through the concerned payment gateway to TPWODL.
If you want to re-try to make payment against the same bill to avoid consequences due to uncertainty of payment confirmation from your bank/ card issuing authority to TPWODL or you are not able to download last payment receipt after 2 (two) working days then you have to take up the matter with the respective bank/ card issuing authority for refund of the previous unsuccessful transaction.
Q.5 What if payable amount is debited/ charged from my bank account / card twice? Ans.
In case of double payment, confirmed by your bank/ card issuing authority in due time, excess payment amount (if any) or such extra payment will be adjusted in the immediate subsequent bills.
Know your Security Deposit (SD)
Q.1 What is the basis of calculation of Security Deposit? Ans.
Basically the Security Deposit for a consumer is equivalent to two times the average bill value for the financial year. For a new applicant, the SD will be determined on the basis of the load applied.
Q.2 When am I required to pay additional Security Deposit (SD)? Ans.
Each year the Security Deposit is reviewed in the month of April on the basis of last one year consumption. The ASD Notice is served to the consumer whose maintainable SD is more than the SD held amount. If not paid within 30 days of notice period DPS will be applicable on the demand.
Q.3 What happens if the SD held amount is more than SD maintainable amount? Ans.
In case of excess SD more than 10% however the excess SD "held" will be refunded on the receipt of an application in this regard to the concerned Regional Office or adjusted with your future monthly bills as the case may be. The application can also be submitted online by clicking here.
Q.4 What is the rate of interest on SD? Ans.
The SD held will attract an interest and rate is determined by the Commission in their yearly Tariff Notification. The interest is payable every year in the month of May and the same is adjusted against the energy dues after deducting TDS / DPS as per rule.
Know your Bill
Q.1 Energy bill parameters: Ans.
Energy Charges: Kwh/ Kvah units * Energy charge Rate as per tariff applicability.
Incentive on TOD: Off peak hours consumption * applicable rate (category where applicable)
Demand charges/MMFC: Billable Demand (KW/KVA) * Demand charge Rate
Overdraw Penalty: If Maximum demand exceeds contract demand then charges on excess demand levied. Formula: (Maximum demand - Contract demand) * demand charge rate. If Maximum demand exceeds upto 120% of CD in other than peak hours no penalty will impose.
PF Penal charges/ Incentive: abolished from 04.04.2021.
Steel Industry having more than 1 MW contract demand at 33 KV & load factor over 60% eligible to get rebate of 30 paise per unit (kVAh) for the units consumed in excess of 60% of load factor and up to 70% of load factor and 40 paise per units (kVAh) for the units consumed above 70% load factor upto 80% load factor and 50 paise per units (kVAh) for energy drawn in excess of 80% load factor per month. The Load Factor has been defined as Consumption during the month in MU/ Maximum Consumption Possible during the month in MU.
Electricity Duty (ED): (Billed amount)* ED Rate
Delay payment charges: Chargeable if paid after due date
Q.1 I have not yet received this month's bill what should I do? Ans.
HT/EHT/3 Ph consumers can check their bills at www.tpwesternodisha.com (Consumer portal log in) and 1 Ph consumers can check at www.odishadiscoms.com (bills online) to view/download a copy.
